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TRADING & RETURNS POLICY


Our trading address is:
86 London End, Beaconsfield, Buckinghamshire, HP9 2JD, United Kingdom


Our VAT Number is: GB 669245303
Our registered Company number is: 3145263
Our trading business name is: Worboys antiques and Clocks
Our Company name is: Worboys and Johnston Ltd.


All sales are subject to this policy in addition to our Terms of Service:

All sales are deemed to take place in England and are solely governed by the law and regulations of England and Wales and are not subject to any other jurisdiction.

You will receive an Order Confirmation email as soon as you have placed an order. Please retain this email as we may ask you for information from it in any correspondence. If you do not receive this email please contact sales@worboysantiques.co.ukso that we can investigate and confirm whether your order has been placed successfully.

While every effort has been made to portray items accurately, slight variations may occur. All measurements quoted are approximate and the reproduction of colours is as accurate as photographic and publishing processes will allow. Please note there may be variations in colours dependant on the calibration and settings of individual screens.


SHIPPING
We strongly advise that you contact us for a shipping quote before placing your order. Please
supply your full address with postal/zip code.
Due to the many variables in calculating shipping costs, e.g. size, weight, value, fragility, domestic and international deliveries, by air or sea etc., the price of items shown excludes shipping unless expressly stated in the item description. In some cases a separate shipping charge will be calculated automatically and added to the total - you can still cancel the purchase if you are not happy with the shipping price. Where no shipping price is displayed, we will contact you following your order to provide you with a shipping quotation, based on verifiable prices.

Where items are to be exported from the United Kingdom, you shall be responsible for complying with any legislation or regulations on the importation into the country of destination of the item(s) and for the payment of any duties therein.  You shall indemnify Worboys Antiques & Clocks against any claims made against Worboys Antiques & Clocks for additional importation taxes or handling charges not included in your shipping quote that we might have to pay on your behalf.

We offer a 14 days exchange policy returns policy to UK and EU customers. If 14 days have passed by since your purchase then unfortunately we cannot automatically offer you a refund or exchange - if this is the case please contact us by email sales@worboysantiques.co.uk so we can consider your request.

To be eligible for a return, your item must be in the same condition that you received it. It must also be in the original packaging.

The following types of goods are exempt from being returned or refunded:
    •    Custom, bespoke or made-to-order items or items polished or painted to a specification.
    •    Items acquired by us for you in specific response to a request where those items are not normally available
    •    Sale items. Only regular priced items may be returned or refunded.

To complete your return, we may require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted: (if applicable)

    •    Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
    •    Any item that is returned more than 14 days after your purchase

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, then your refund will be processed, and a credit will automatically be applied to your payment card or original method of payment, usually within ten days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your payment card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@worboysantiques.co.uk.

Exchanges (if applicable)
We only replace items if they are defective or damaged and a suitable replacement is available. Due to the nature of goods sold in our store, an identical match is rarely available. If you wish to exchange it for the same item, send us an email at sales@worboysantiques.co.ukand do not return it unless we instruct you to do so.

Shipping
Once we have agreed to accept your returned item, please await for our instructions for return.

You will be responsible for paying for the shipping costs for the original delivery and the return of your item. Shipping costs are non-refundable. Your will be responsible for insuring your item during return shipping if arranged by you. If you receive a refund, the cost of the original and return shipping and insurance (as applicable) will be deducted from your refund.